On April 23rd<\/sup>, two weeks\u2019 after it arrived in Zurich, the system was craned into place at the University\u2019s Vet School using a 300-ton crane and an exceptionally skilled operator. Maneuvering a box, the size of a shipping container, containing hundreds of thousands of pounds worth of highly advanced MRI equipment, over the rooftops of a range of buildings and into place, is not for the faint-hearted!<\/p>\n With the modular room sited and in place, a local electrician was sourced by the Vet School and arrived to \u201cplug in\u201d the system and carry out compulsory voltage tests. Fortunately, different criteria around lockdown in Switzerland meant that this could happen. With electricity and broadband up and running, the MRI system was then commissioned remotely with our engineering and support teams working from their respective homes in the UK. In collaboration with the customer, the magnet was positioned out of \u2018shipping state\u2019 and calibration scans were run.<\/p>\n All our installations include system training for up to four operators and is usually done with our specialist trainer physically in the room. In the case of Zurich however, remote refresher training was carried out with the Vet School\u2019s Senior Clinician, Jos\u00e9 Su\u00e1rez S\u00e1nchez-Andrade who is ECVDI Board Certified in diagnostic imaging, and experienced in using the Hallmarq standing equine MRI system through his previous work with AOI (Animal Oncology and Imaging Centre) in Switzerland. Once both parties were happy that a set sequence of scans, essential for the acquisition of clinical images, had been run and approved, the system was signed off as accepted and ready to use on 19th<\/sup> May.<\/p>\n Our customer support team is now on hand to remotely monitor and co-pilot the system and to manage problems or queries that may arise. Unlike the rest of this process, Hallmarq\u2019s support team has always worked remotely to ensure that customer sites are up and running without problem; their combined knowledge and expertise is available as a standard offering under our Q-Care world-class support program.<\/p>\n This remote module siting, commissioning and training was a first for Hallmarq and made possible with an experienced system operator on site. Jos\u00e9\u2019s familiarity with Hallmarq\u2019s standing equine MRI enabled our team to work in collaboration with him, not only to help prepare the system but to commission it ready for use. It\u2019s a first but maybe not a last! Although a return to some semblance of normality would be welcome, we appreciate that it will take time. Meanwhile, we will continue to work on finding solutions that deliver excellence for our customers.<\/p>\n Zurich\u2019s installation demonstrated Hallmarq\u2019s resilience \u2013 and what can happen with a combined knowledge, dedication, enthusiasm and sheer determination to \u201cget the job\u201d done. Resilience, it would appear, is very much a core attribute that Hallmarq, its staff and customers share in abundance.<\/p>\n","protected":false},"excerpt":{"rendered":" Shipping MRI systems around the world is nothing new for Hallmarq Veterinary Imaging. After all, with over 100 systems installed globally, we\u2019ve had plenty of practice. However, shipping,…<\/p>\n","protected":false},"author":1,"featured_media":2703,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"categories":[44,85],"class_list":["post-2798","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-news-us"],"featured_image_src":"https:\/\/hallmarq.net\/app\/uploads\/2020\/06\/Zurich-Uni-Crane-Lift_web-1.jpg","author_info":{"display_name":"admin","author_link":"https:\/\/hallmarq.net\/us\/author\/h8298otmc8c4x4z2\/"},"acf":[],"yoast_head":"\n![\"\"](\"https:\/\/hallmarq.net\/app\/uploads\/2020\/06\/Zurich-Uni-Crane-Lift_web.jpg\")
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