Vlad Kovalov

Vlad is a seasoned technology leader with over 20 years of experience in customer success, technical support, and medical equipment engineering. As Customer Success Regional Manager for Hallmarq Veterinary Imaging, he leads the North American team in providing field service and customer support for veterinary MRI systems. Vlad’s technical expertise spans MRI and cryogenic equipment, veterinary imaging, and digital marketing. Previously, he founded and managed Rosarms USA, a successful e-commerce business, and has held leadership roles at Planmeca USA, overseeing technical support teams and spearheading Salesforce implementations. Fluent in both English and Russian, Vlad combines his technical acumen with a strategic approach to process improvement and team development. With a Master’s in Electronics from Odessa National Polytechnic University, he brings a unique blend of engineering, customer-focused leadership, and entrepreneurial skills to his work.